FAQ

How long until I receive my socks?

All orders are shipped within 24 - 48 hours of receipt. Our orders are sent either via courier or Australia Post. Please allow 3 - 4 working days for delivery from receipt of your payment. 

Shipping.

Domestic Shipping for all orders $100 and under within Australia are charged at a flat fee of $8 for postage & handling. All orders placed over $100 are shipped free of charge within Australia.

Shipping for all orders to New Zealand is charged at a flat fee of $10.

International to the rest of the world has a flat fee of $20.

For larger orders - please contact us directly at [email protected]

Please note, orders shipped internationally may incur duties and taxes applied by custom at the destination country. Please ensure you research as these costs are the responsibility of the receiver of the goods.

 

Returns and Exchange

We know you will love your bamboo experience. If however, you are not happy, please contact us within 7 days, and we will refund your original sale, or exchange your goods, excluding any original shipping charges.

Items must be received in original packaging, unworn & unwashed before exchange or refund can be actioned.

Please note: all items are returned at the customer's expense, via Australia Post's tracked parcel post process. 

 

 

Unisex Sock Size Guide

Unisex Sizes S M L XL
Aus/NZ/UK 2 -5  6 - 8 9 - 10 11 - 13
EU 35 38 39 - 41 42 - 44 45+
USA (M)
3 - 6  7 - 8 9 - 10 11+
USA (W) 4 - 7  8 - 9 10 - 11 12+

 

Where are Monkey sox manufactured?

Like Apple computers, we have chosen China as the manufacturing base for our socks. Having spent years in my role as a buyer travelling the world, visiting factories and observing workers conditions, China stands apart as being both ethical and professional. Workers are well paid and protected by awards. Living conditions are of a high standard for the workers who travel from the rural communities and live in dormitories at the factories for large parts of the year. 

 

What is the exact fibre composition of monkey sox bamboo socks?

70% viscose from bamboo fibres, 22% polyester, and 8% elastane. (The polyester component provides the central core of the fibre to stabilise it.)

 

 

Care

Monkey Sox like to be machine washed in 40°c with no bleach or tumble drying - ouch! If you take care of your socks they will take care of you. 

 

 We love questions! Drop us a line at [email protected]